TINSELTOT accepts the following credit cards: Mastercard, Visa, American Express.

How will my item ship?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

Exceptions

  • Deliveries are not typically made on Saturdays or Sundays

  • We cannot ship to P.O. Boxes or Military APOs

  • If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply

Return Policy


We only accept returns for all products purchased in the United States on the TINSELTOT.com online shop within 20 days from the time of purchase. Returned products must be NEW, UNUSED, and in their original packaging with ALL labels and hangtags still attached. You must contact us for a returned merchandise authorization number prior to your return and provide proof of purchase or an order confirmation number before the return can be authorized. Please click here to request return merchandise authorization.

 

Please note:

  • Opening a box to verify contents, size, or color does not disallow a return. Products showing signs of use or missing packaging or labels etc. are not considered new, and are thus non-returnable.

  • The condition and packaging of a returned product must be as it was when received, complete with all labels, original box(es), original packaging, and manuals/instructions.

  • Please use care when opening your product(s) so that you remain entitled to a refund should you chose to return your product(s).

  • All return shipping charges and materials are your responsibility.

  • The original handling fee and/or shipping charges or express shipping charges are non-refundable.

  • If you refuse the delivery of a package, you'll be charged for return shipping.

 

Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at info@tinseltot.com. Our business hours are Monday thru Friday 9 am - 5:00 pm PDT. We'll arrange to get you a non-damaged item as quickly as possible.

Return Instructions


If you are returning a product, send an email to info@tinseltot.com requesting and Return Merchandise Authorization # and we will provide you with specific return instructions. You are responsible for return shipping charges, unless (1) the item is not what you ordered, (2) the item is defective (within 20 days of the time of purchase), or (3) the item is damaged due to shipping (within 20 days of the time of purchase). Our business hours are Monday thru Friday 9 am - 5:00 pm PDT. Please note it can take up to 10 business days for refunds to show up on your account.

 

Missing Items


If an item is missing from the order you receive, you must contact TINSELTOT customer service within 20 days of the time of purchase to inform us of the missing item(s). If you contact TINSELTOT after 90 days, you must re-purchase the missing item. TINSELTOT packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.